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The CX Lens: Rethinking leadership through the customer lens

The CX Lens: Rethinking leadership through the customer lens

Ludo Raedts
Uitgebracht: 2025-05-20
© Ludo Raedts
The CX Lens: Rethinking leadership through the customer lens - QR Code
GratisNew
2 afleveringen
Audio
Luister in Apple Podcasts
GratisNew
2 afleveringen
Audio
Luister in Apple Podcasts
Uitgebracht: 2025-05-20
© Ludo Raedts
Meest recente aflevering
The Disney Blueprint for Customer Experience Excellence

The Disney Blueprint for Customer Experience Excellence

What if the “magic” of Disney wasn’t magic at all? In this episode, we unpack the carefully engineered reality behind Disney’s customer experience playbook. From obsessing over details to empowering employees as performers, Disney has turned pro
Tijd: 8:08
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What if the “magic” of Disney wasn’t magic at all? In this episode, we unpack the carefully engineered reality behind Disney’s customer experience playbook. From obsessing over details to empowering employees as performers, Disney has turned process into enchantment. But here's the tension: can modern leaders replicate this without falling into the trap of surface-level mimicry? Or worse—thinking that culture alone will conjure CX excellence? We explore what’s replicable, what’s not, and what leaders must truly internalize to lead customer-first organizations.
Aflevering-ID: 1000709126262
GUID: d5510388-780e-46e2-8c78-49ae28be71f0
Releasedatum: 20-5-2025 13:09:44

Beschrijving

The CX Lens offers weekly, AI-generated insights for leaders who take customer-centricity seriously. Each episode explores what leadership looks like when organizations are truly seen through the eyes of their customers.

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https://anchor.fm/s/1051419cc/podcast/rss

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