Bijwerken

Happy to Help | A Customer Support Podcast

Buzzsprout

Uitgebracht: 2026-05-12

Happy to Help | A Customer Support Podcast - QR Code

Gratis 0%

37 afleveringen

Audio

Gratis 0%

37 afleveringen

Audio

Uitgebracht: 2026-05-12

Meest recente aflevering

How Support Teams Can Prove Their Value Across the Company with Andrew "Coach" Rios

Send us Fan Mail Customer support is where every company decision eventually shows up. In this episode, we’re talking with Andrew “Coach” Rios, a customer experience and support operations leader with more than 25 years of experience building supp

Tijd: 1:00:20

Afspelen

Send us Fan Mail

Customer support is where every company decision eventually shows up.

In this episode, we’re talking with Andrew “Coach” Rios, a customer experience and support operations leader with more than 25 years of experience building support teams at companies like Cisco, Fitbit, and Cityside Fiber.

We dig into why support teams often feel overlooked, how support leaders can communicate their value to the rest of the company, and why customer insights need to be translated into the language other departments actually understand.

We also talk about how coaching youth sports shaped Coach Rios’s leadership style, why “winning” looks different for every support team, and how leaders can start building influence even before they officially have a seat at the table.

Plus: how to create a support report people actually read, why employee satisfaction may be the most important support metric, and why great support leaders should constantly sell, market, and advocate for their teams.

This episode is for support leaders who want their teams to be heard, respected, and integrated into the bigger picture and for support pros who know their work is about far more than answering tickets!

We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com!

To learn more about Buzzsprout visit Buzzsprout.com.

Thanks for listening!

Aflevering-ID: 1000767316686

GUID: Buzzsprout-19160073

Releasedatum: 12-5-2026 06:00:00

Beschrijving

If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you! Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception!

Feed-URL

https://rss.buzzsprout.com/2208836.rss

Apple Podcasts: Recensies van klanten

Geen item

Verkrijgbaar via iTunes. Product prijzen en de beschikbaarheid zijn nauwkeurig als van 14-5-2026 08:58:15 en zijn onderhevig aan verandering. Elke prijs en beschikbaarheid informatie weergegeven op iTunes op het moment van aankoop van toepassing op de aankoop van dit product. Apple, het Apple logo, Apple Music, iPad, iPhone, iPod, iPod touch, iTunes, iTunes Store, iTunes U, Mac en OS X zijn handelsmerken van Apple Inc., die zijn gedeponeerd in de Verenigde Staten en andere landen. Apple Books, App Store en Mac App Store zijn servicemerken van Apple Inc. IOS is een handelsmerk of geregistreerd handelsmerk van Cisco in de VS en andere landen en wordt onder licentie gebruikt. QR Code is een geregistreerd handelsmerk van Denso Wave Incorporated. Alle andere handelsmerken, logo's en auteursrechten zijn eigendom van hun respectievelijke eigenaars.