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The Digestible Dynamics Podcast

The Digestible Dynamics Podcast

Microsoft
Uitgebracht: 2023-05-31
©2022 Microsoft
The Digestible Dynamics Podcast - QR Code
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52 afleveringen
Audio
Luister in Apple Podcasts
Gratis0%
52 afleveringen
Audio
Luister in Apple Podcasts
Uitgebracht: 2023-05-31
©2022 Microsoft
Meest recente aflevering
Copilot for D365 Customer Service

Copilot for D365 Customer Service

Copilot for D365 Customer Service
Tijd: 15:39
Afspelen
According to a recent study by Microsoft, Copilot can help agents reduce their average handling time by up to 25%, increase their first contact resolution rate by up to 15%, and improve their customer satisfaction score by up to 10%. That's a huge impact on your bottom line and your customer loyalty. This week, our returning guest, Bill Whalen, Principal Technical Specialist at Microsoft, is going to highlight what Copilot for D365 Customer Service is and the value it brings his customers.
 
Episode TopicsHow does Copilot for Customer Service work?What are the use cases for Copilot for Customer Service?What are the benefits of using Copilot for Customer Service? Useful ResourcesIntroducing Microsoft 365 Copilot | Microsoft 365 BlogUse Copilot features in Customer Service | Microsoft Learn About Bill WhalenBill has spent over 20 years enabling organizations to better serve their customers and employees, find immense ROI and automate processes with software and technology. Besides tech, Bill also has a wonderful wife, 4 kids, bunch of pets and enjoys playing Xbox and Guitar.
 
Connect with Bill - Bill Whalen | LinkedIn
 
We'd love to hear from you!Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com
 
Discover and follow other Microsoft podcasts at microsoft.com/podcasts 
Hosted on Acast. See acast.com/privacy for more information.
Aflevering-ID: 1000615200275
GUID: 6477b45ca0b2e30011d4d3eb
Releasedatum: 31-5-2023 22:55:57

Beschrijving

Welcome everyone, to the Digestible Dynamics Podcast!
If you are a business user looking to innovate with Microsoft technology, then the Digestible Dynamics podcast is for you. If you are a business executive looking to further leverage your Microsoft investment, then the Digestible Dynamics podcast is for you is for you. And if you're an IT Pro looking for pro-tips and tricks that the experts are using in the field, this podcast is for you.
The Digestible Dynamics Podcast is a dedicated to helping Business Applications innovators maximize their investment in Microsoft technology. We focus on providing content and value in short (7-10 minute) episodes. So, this means you can take us with you anywhere. 
Each episode will feature a Microsoft Dynamics expert whose responsibility is to highlight business value for our customers. 
The content from this podcast will be release weekly and it will help you learn the D365 platform in the context of transforming your business.  
Hosted on Acast. See acast.com/privacy for more information.

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